Privacy Policy
This policy explains how BalkanSort (balkansort.com) collects, uses and protects its users’ personal data.
1. Data controller
The data controller is SLAVIANA SOFT EOOD (BalkanSort), based in Sofia, Bulgaria. Contact: [email protected].
2. Data we collect
When you place an order or register, we collect your name, email address, telephone number, delivery address and billing details. When you visit the website, your IP address, browser type, pages visited and cookies are collected automatically.
3. Purposes of processing
We use your data to process and fulfil orders, communicate about orders and enquiries, improve the website and user experience, and send information about promotions and new products only with your consent.
4. Cookies
The website uses cookies to operate the shopping basket, remember user preferences and analyse visits. You can disable cookies in your browser settings.
5. Sharing with third parties
We share data with third parties only when necessary to fulfil an order, including courier companies for delivery and payment providers for processing payments. We do not sell or provide your personal data to third parties for their own marketing purposes.
6. Storage and security
Personal data is retained for as long as necessary to fulfil the purposes for which it was collected and in accordance with legal requirements. We apply technical and organisational measures to protect data against unauthorised access.
7. Your rights
Under Regulation (EU) 2016/679 (GDPR), you have the right to access your personal data, correct inaccurate data, erase data (the “right to be forgotten”), restrict processing, data portability and object to processing. To exercise your rights, please contact us at [email protected].
8. Changes to this policy
We reserve the right to update this policy. Changes take effect when they are published on this page.